IMG_7808 2.jpeg

CUSTOMER SERVICE

CUSTOMER CARE

At Mad About Merino we want you to be 100% delighted with your purchase.

With the correct care your merino item will last for years to come, and with our elegant timeless designs you'll feel well dressed for any event be it work, a casual weekend, or even a wedding...

IMG_4885_edited.png

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

808-207-8307

or send us an email 

Thanks for submitting!

RETURNS& EXCHANGES

If you're not 100% happy with your purchase you may return your Mad About Merino item within 14 days of receipt. Returned items must be free of hair and pet hair, and in clean, like-new condition to be accepted for return. Returns within 14 days of receipt are eligible for a refund minus the shipping fee. 

If you would like to exchange your Mad About Merino item for a different color or style please do so within 14 days of receipt. Exchange items must be free of hair and pet hair, and in clean, like-new condition to be accepted for exchange. There is a small shipping & handling fee of $10 to reship your exchange item.

FAQ

Do you provide International delivery?

 

At this time Mad About Merino only ships within the United States and Canada. Other International locations will soon follow.

What is the Return Policy?

 

If you're not 100% happy with your purchase you may return your Mad About Merino item within 14 days of receipt. Returned items must be free of hair and pet hair, and in clean, like-new condition to be accepted for return. Returns within 14 days of receipt will receive a full refund minus the shipping fee.

How do I return an item?

 

Please contact us via this form and ship your item back in "like-new" condition within 14 days of receipt. Returned items must be free of hair & pet hair, and in clean, like-new condition to be accepted for return. Returns will receive a full refund minus the shipping and handling fee.

What are my delivery options?

 

Our delivery options are Priority Mail and 2-3 Day Express Mail. To receive your item within 2-3 days you must place your order by 9 AM Hawaii time / 12 Noon Pacific time for same day shipping. We're located in Hawaii and unfortunately next day shipping is not available. 

Mad About Merino does not take responsibility for the Post Office not delivering on time as we have have no influence over bad weather or other conditions out of our control. We do promise however to get your package into the mail as promised.

IMG_5103.jpeg